I sent 7,243,318 JPY to Carvector and they stopped responding to my WhatsApp messages and emails (and they paused the logistics for sending the car). The dont answer to my questions. They took the car I paid for and put it for auction to another auction house and then for sale without my knowledge or aprooval (found it through  CarVX reoort). They didnt send me auction translation, wheels pictures and all the available pictures from the auction or inform me that the car i palced bid on was the one I cancelled my bid on previous week and that because nobody bid on it previous week the seller reduced its starting price by more than 1.5mln. The car was sold to me at 7.15mln by an ultra high bid from Kosta (2 mlns above the start price and with only 3 bids based on the report from Japanstat). Kosta wasted my time and money and now they dont reply to me or return my money. At the auction they put the car without informing me and after paying for it, I can see damages that didnt appear on the auction I bid on. The car was auctioned in the past as Graded 4.5 with these marks and on the auction I bid was Grade 5 without these marks (Kosta said probably they washed it and the W2 and A1 marks were washed). These marks appeared again later in the auction they put the car on behind my back after I paid for it.

I lost over a month waiting for non-USS auctions to be available to me (they were showing me only listings that from auction houses that dont publish their last bid price). I wanted to bid on non-USS auctions so I would be able to verify the last bid price but I couldnt find any for over a month (very weired).After many complaints they magically started showing.The last bid prices of the USS auctions were far from the past statistics (too far to seem real). When last bid was lower than my maximum bid (maybe he was not even bidding) the negotiated price was too far (very far from the statistics, about half millon JPY in many cases).  I asked Kosta not to do any negotiations on my behalf because I could never verify that price (and he got angry and found opportunity for revenge by wasting my money). They dont return the money and they dont send the car. The car car has damages not shown on the auction sheet and also damages on the tires that were available on the auction by Kosta didnt send me. I dont want a car with hidden from me damages. After the 0.847 mln they pushed me send over 6 more million JPY threatening me that they will charge me penalties when they didnt yet clarify what I would be charged finally. They pumped all the expenses and charge hidden expenses not appearing on their website. I contacted their German office and they responded that we are just partners refusing to take any responsibility. When I studied their reviews more carefully i found many of them weired (single review reviewers, or multiple positive reviews from same reviewer on trustpilot)

We received this feedback from one of our clients and here is our reply:

This review of our company is a vivid example of how much a person can distort the essence of a situation and what actually happened. For a more structural understanding of the essence of your appeal, we will divide it into its main components.

1) You wrote that you purchased a car at a Japanese auction through our company. Yes, we confirm that last year you contacted our company on the recommendation of your close friend, who was completely satisfied with the service of our company. You paid a deposit in 2024 and placed bids at the auction for some time. But for some reason, you requested a refund of the deposit, which was fully paid, your money was returned to you. In 2025, you decided to participate in auctions again in order to purchase a car in Japan. You again contacted our company, knowing that you can trust us. Firstly, there are people in your circle who purchased cars through our company and were satisfied with everything and, secondly, you knew that we fully complied with our terms and fully refunded your money (deposit) at your request. When you contacted us for the second time, our company employee provided you with fresh prices. Over the year, the cost of freight from transport companies has changed, we also changed the terms of our settlements, making them more interesting. Having familiarized yourself with our offer, with new prices, you paid the deposit and began to participate in the bidding. You found a car that suited you at the auction, informed your manager about it and independently placed a bid on the website www.carvector.com. Our company employee accepted your bid according to your request. On March 29, 2025, the car you selected was purchased. Next, you were sent an invoice for the remaining payment. After receiving the invoice, you began to ask clarifying questions. You said that you did not agree with the prices that you saw in the invoice. An employee of our company showed you the previous correspondence in which he noted the current payments related to the purchase of the car. These rates were sent to you BEFORE you paid the deposit and started participating in the auctions. This answer did not satisfy you, and you referred to the fact that you EXPECTED to receive the same rates that your friend had a year ago. If you had shared your expectations before purchasing the car, we could have shown you the rates AGAIN that were not a year ago. Namely, at the current moment you purchased an expensive car, and our commission depends on the cost of the car and could have avoided the current situation. Then, you asked a reasonable question about the expense item called "late hours of cars at auction" and said that you were not warned about these expenses. An employee of the quality department fully studied your correspondence with an employee of our company and indeed discovered that you were not informed about this type of payment. This error was forwarded to the finance department, they recalculated and displayed the updated amount in your personal account taking into account the recalculation. You were not satisfied with this decision, again and again referring to the fact that you want to receive exactly the same prices that were a year ago. You provided us with a large number of links to other companies. We could not ignore your concerns and studied all the sites that you sent and gently drew your attention to the fact that the indicated prices correspond (and this was indicated on the sites themselves) to 2016, 2018 ... But you were not satisfied with our answers.

2) In your review, you also indicated that we did not respond to your messages and questions. Employee Konstantin started working with you, then an employee of the quality department joined in. In communication with the employee of the quality department, you formulated and recorded your questions. You were provided with answers to your questions, with explanations, with references to previous agreements, with excerpts from our offer. After comprehensive answers, you summed up and said that you were not satisfied because you did not receive an answer to any of your questions. And therefore, we believe that it is incorrect to say that the company ignored you and did not answer your questions. Another thing is that you expected to receive some other answers and for this reason, any of our communication boiled down to you asking the same questions over and over again and receiving answers from our company employees.

3) Also, you mentioned that we did not send your car and suspended the shipping process. Yes, indeed, we suspended this transaction due to the fact that you did not pay the extra 1 million yen. Our company's logistician contacted you and is still in touch. The employee finds out all the necessary information for registering the car for export, for booking a place on the ship, and also provides you with information related to the logistics of your car, including additional photos of your car from the export port.

4) You described the situation in which we allegedly put the car you bought up for auction, you also wrote about the inflated price, about the fact that you read the thoughts of your manager Konstantin and voiced them. In personal correspondence, you sent us links to videos from the Internet, in which representatives of other companies talk about how customers are deceived, why no one can be trusted except them, and so on. To be honest, our employees do not have much free time to devote to video clips, but, again, in order not to ignore your messages, we familiarized ourselves with them. Giving any comments to video clips in such a context is beyond our competence. This is the right of every blogger to post this or that information on the network, to share this or that vision, we do not write reviews of such content, we do not write any comments and allow people to manifest themselves on the network as they see fit. Without any assessments on our part.

5) And, you concluded your text by saying that our reviews, in your opinion, are not real. If you open the site www.carvector.com or the independent site TrustPilot, any review you see is real and written exclusively by people who have cooperated with our company and received the cars they purchased. If we talk about the site TrustPilot, they have long established themselves as an honest and independent platform where a person can post absolutely any opinion, even the most negative, and the company cannot influence this in any way. This is the impartiality and expertise of this site. And therefore, we found it incorrect to accuse this site of falsifying reviews. In any case, we confidently assert again that ALL reviews are real and written by our clients, in the same way in which you left this review.